Support
A person reads every message.
Motiv is made by Northern Software Limited, which is one developer, so there’s no ticket queue and no first-line script. Something broken, a question, or something you’d change: it all lands in the same place.
- To
- support@motiv.help
- Subject
- Motiv support
What happened, and what you expected
The part only you can write. A screenshot helps more than a careful description, and “it felt wrong and I can’t say why” is a perfectly good message.
The app adds these for you
- Motiv version
- Settings → About, then tap the version to copy it
- Device model and OS version
- On your iPhone or iPad: Settings → General → About
What people write about.
All of it is welcome. They’re only separated because one of them goes to a different inbox.
Something isn’t working
A block that stopped holding, a routine that didn’t fire, anything that behaves differently from how it reads. Worth writing about even if you think it might be your fault. It usually isn’t.
support@motiv.helpA question the FAQ doesn’t answer
If it isn’t there, that’s a gap we should fill. Ask, and the answer usually ends up on that page so the next person doesn’t have to.
support@motiv.helpSomething you wish it did
Suggestions have changed what Motiv does more than once. Half-formed is fine. “This felt wrong and I can’t say why” is more useful than a specification.
support@motiv.helpSomething is hard to read, or hard to use
Motiv is built for Dynamic Type, VoiceOver and Reduce Motion. Anywhere it falls down is a bug, not a limitation, and worth telling us about even if it seems small.
support@motiv.helpBilling, refunds and cancelling
Apple owns the billing relationship, so cancelling and refunds start in your Apple Account. That doesn’t remove your rights against us. If Apple’s process hasn’t sorted it, write and we will.
support@motiv.helpYour data, or a privacy complaint
A different inbox, because these go to the company, not to support. Motiv has no account, so we may need enough detail to find the record you mean.
privacy@motiv.help
Most of it is already answered.
80 answers sit on one searchable page, alongside guides that explain the mechanisms in full, including the parts that are inconvenient for us.
There’s one person behind this.
If you’re using Motiv and want to say how you’re getting on, what’s working, what isn’t, or anything you wish it did, the about page has a direct way to reach them, along with the longer story of why Motiv works the way it does.
No account, so nothing to look up