Support
A person reads every message.
Motiv is made by Northern Software Limited, which is one developer — so there’s no ticket queue and no first-line script. Something broken, a question, or just something you’d change: it all arrives in the same place.
- To
- support@motiv.help
- Subject
- Motiv support
What happened, and what you expected
The part only you can write. A screenshot helps more than a careful description, and “it felt wrong and I can’t say why” is a perfectly good message.
The app adds these for you
- Motiv version
- Settings → About — tap the version to copy it
- iPhone and iOS
- iOS Settings → General → About
What people write about.
All of it is welcome. The only reason these are separated at all is that one of them goes to a different inbox.
Something isn’t working
A block that stopped holding, a routine that didn’t fire, anything that behaves differently from how it reads. Worth writing about even if you think it might be your fault — it usually isn’t.
support@motiv.helpA question the FAQ doesn’t answer
If it isn’t there, that’s a gap rather than an oversight. Ask, and the answer usually ends up on that page afterwards so the next person doesn’t have to ask at all.
support@motiv.helpSomething you wish it did
Suggestions have changed what Motiv does more than once. Half-formed is fine — “this felt wrong and I can’t say why” is more useful than a specification.
support@motiv.helpSomething is hard to read, or hard to use
Motiv is built for Dynamic Type, VoiceOver and Reduce Motion. Somewhere it falls down is a bug, not a limitation — and worth telling us about even if it seems small.
support@motiv.helpBilling, refunds and cancelling
Apple owns the billing relationship, so cancelling and refunds start in your Apple Account. That doesn’t remove your rights against us — if Apple’s process hasn’t sorted it, write and we will.
support@motiv.helpYour data, or a privacy complaint
A different inbox, because these are handled by the company rather than by support. Motiv has no account, so we may need enough detail to find the record you mean.
privacy@motiv.help
Most of it is already answered.
79 answers sit on one searchable page, alongside guides that explain the mechanisms in full — including the parts that are inconvenient for us.
There’s one person behind this.
If you’re using Motiv and want to say how you’re getting on — what’s working, what isn’t, anything you wish it did — the about page has a way to reach them directly, along with the longer story of why Motiv works the way it does.
No account, so nothing to look up